Returns

We have a strict no refund or returns policy. If you are unsatisfied with your purchase, you are eligible for an exchange of the product. Our exchange policy is only valid for 7 days. If 7 days have gone by since your purchase or arrival of product, unfortunately we can not offer you an exchange.

To be eligible for an exchange, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging with tags attached. If we receive your product and notice it has been opened, or with incorrect packaging, we have the right to deny the exchange. We do not offer exchanges for 'change of mind' or on products such as Under caps or Hair Accessories due to hygiene and health reasons.

COLOUR DISCLAIMER

We firmly believe that all customers who order online are aware that the colours seen on a monitor will slightly be different as compared to the actual hijab ordered/received. It is practically impossible for us to replicate the same colour of a hijab as seen on your phone/computer. A slight variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a colour and a different lighting. Colours shown on the website may vary from the actual colours of the hijab in person due to the process of photography, screens, resolution, colour and tone.

Please ensure you select your items carefully before completing your purchase. We do not offer exchanges for 'change of mind'. We only replace items if they are defective or damaged. If you need to contact us please click here.

To complete your exchange, please click here.

COVID-19
Due to the unforeseen being common these days, exchanges may be seized at any given time. Each product is packed with its original sealed package to ensure safety and well-being of our customers. If you believe you have received the wrong product please do not open the package and contact us immediately. We must take precautions to ensure the safety of our company and our customers and therefore this important measure had to take place. For further information please email us on info@rhhijabsco.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@rhhijabsco.com or alternatively click hereand complete the return form. We will reply to you with instructions on where to return the product for inspection.

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items are not eligible for an exchanged.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she will find out about your return.

Shipping 
To return your product, you should mail your product to: 2/4 Como Ct Thomastown, Melbourne VIC 3074, Australia

Please fill out the returns form and wait until your return request is approved before shipping out your return items.

You will be responsible for paying for your own shipping costs for returning and/or exchanging your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

DOMESTIC SHIPPING POLICY 

Processing Time

All orders are processed within 2-3 business days. Orders are not processed, shipped or delivered on weekends or holidays.

If we are expecting a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Carriers and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We ship with the following Carriers:

Shipment Confirmation and Tracking

RH Hijabs Co. ships to addresses within Australia. You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

Damages

RH Hijabs Co. is not liable for any products damaged during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim. 

If your order was lost or misplaced during transit please contact us immediately.

INTERNATIONAL SHIPPING 

Processing Time

All international orders are processed immediately to avoid delays. Orders are not processed, shipped or delivered on weekends or holidays.

If we are expecting a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Carriers and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We ship with the following Carriers:

Shipment Confirmation and Tracking

RH Hijabs Co. ships to addresses world wide (except for those that are affected by COVID-19 as some countries have suspended all deliveries until further notice). You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

Customs, Duties and Taxes

RH Hijabs Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

RH Hijabs Co. is not liable for any products damaged during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim. 

If your order was lost or misplaced during transit please contact us immediately.

If you have further enquiries about our shipping policy, please email us at info@rhhijabsco.com